FAQ
Attic Space Provides Effortless Moving & Storage Solutions.
General
How does Attic Space work?
Our on demand storage services provide you with our reusable plastic bags (that you get to keep), boxes and all packing supplies needed, pick-ups at your convenience and drop offs of your items at the touch of a button! We simplify the whole storage process. You never have to visit a storage facility again!
How can I see my items online?
To access your inventory, click on the Log in link on our home page.
Can I change or cancel my reservation?
You can change or cancel your reservation by logging into your account. You can also change or cancel a reservation over the phone. We ask that you provide us with at least 24 hours notice, should you need to change or cancel your reservation. If you cancel or change your reservation within 24 hours of your appointment, you will be charged a $50 service fee.
How much time do I have to pack up my belongings after I receive my bags/boxes?
We will give you two weeks to schedule a pick-up after we drop off your supplies.
Do you provide packing supplies?
Yes, you can order packing supplies at the same time you create an order.
How quickly can I have access to my items in storage?
Normal delivery times are between 48 hours from time of request, but if you need quicker service we can easily accommodate an expedited delivery for an additional fee of $50.
Storing With Us
How will I know if my belongings are secure?
Customers can take a photo of items in each bag/box to document what they have packed and upload image to their account. We will never open your bins/boxes without your express permission unless we need to for legal reasons.
Are there any items you won’t store?
Yes, we are unable to store any perishable items, liquids to include household goods, explosive devices, grand pianos, pool tables or any illegal substances or illegal drugs.
How do I know how many boxes I need?
Each large packing bag measures 26L X 13W X 11H and boxes are medium sized and measure 18″ X 18″ X 16.5″ If you have packed your items in bags/boxes provided and still need more, just give us a call and we’ll arrange for more to be delivered.
Where are my belongings stored?
We store all items in a secured, climate controlled, and pest free facility.
Are there weight limits on my storage?
We ask that the bags and boxes are packed to not exceed 50lbs. Both container sizes are provided so that they cannot be packed over 50 lbs. If you require smaller boxes for fragile items or larger boxes for odd sized items, they can be provided.
Do you insure my belongings?
Attic Space offers a basic insurance policy that provides coverage for loss or damages up to $100.00 per item. The insurance policy does not provide coverage for certain items, including taxes and shipping costs related to the purchase of any item, jewelry, collectibles, cash, items of intangible value, metal or plastic shelving that has not been disassembled, extremely fragile items such as mirrors not packed in a box, improperly packed items such as TVs and mattress pads, unboxed TVs, unboxed monitors and any damage caused by liquid or force majeure. Attic Space is not responsible for wet items packed in bags that cause mold to grow in bag, please make sure all items are dry when packing in plastic bag.
Additionally, any bag, box, tote, trunk, duffel bag, or suitcase that exceed the 50lb weight limit are not eligible for coverage or reimbursement from Attic Space.
Attic Space provides only coverage which is secondary to Customer’s primary coverage which is his or her homeowner’s or renter’s insurance (or that of his or her parents). Attic Space makes no representation concerning the adequacy of its insurance coverage or coordination of its insurance coverage with that of Customer. Coordination of insurance coverage is solely the responsibility of Customer. The Customer agrees to first claim any loss against any insurance carried by the Customer or the Customer’s parents, if available. The Customer will make claims against Attic Space only after exhausting other areas of coverage.
To the extent that the Customer does not obtain insurance coverage for the full value of his personal property stored or shipped with their own homeowner’s policy, the Customer hereby agrees to assume all risk of loss, including damage or loss by burglary, fire, rust, water, changes in temperature, fumigation, vermin or other insects, or vandalism. Attic Space and its employees, authorized representatives, agents, and affiliates will not be responsible for, and the Customer hereby releases from, any loss, liability, claim, expense, damage to property or injury to persons that could have been insured (including without limitation any loss arising from the active or passive acts, omission or negligence of Attic Space or its agents, affiliates, authorized representatives and employees).
In the event of damage, it is essential to provide evidence of physical damage to the exterior of the box or packaging. Please note that Attic Space cannot be held responsible for any concealed damage to items within a crate, trunk, or other casing if there is no physical damage to the exterior of the package. It is important to understand that damage solely to the exterior of the box, trunk, or casing does not automatically imply liability on the part of Attic Space.
Customers are kindly requested to report any missing or damaged items to Attic Space within two (2) days of the delivery or move-in. The claim window begins as soon as the student receives the items in hand.
Deliveries & Collections
How do I schedule a return delivery of my items?
Simple. Just log in to your account and select the items you need in the Items in storage’ section and click on ‘schedule delivery.
What is your coverage area?
Entire New Orleans metropolitan area and MS Gulf Coast
Can I get my belongings delivered to a different address?
Absolutely. Just enter the address you need the items sent back to and we’ll deliver them there. If you want them to be delivered to another person, please enter their information. For the delivery, make sure they have a photo ID on them so that we can ensure that your belongings are being delivered to the correct person.
What happens if I cancel or change a collection or delivery or if I am not available to receive it?
If you reschedule or cancel a collection or delivery after 12:00 the day before your scheduled appointment, we will be required to charge you $50. $100 fee applies for any failed deliveries or collections. As a result, it is always best to contact us as soon as possible so that we can do our best to avoid having to charge you unnecessarily.
Fees and Billing
What are your collection and delivery fees?
Our initial drop off of your bags/boxes start @ $50 and collection after packed starts @ $100. Return delivery of items starts @ $100.
If I have my things returned in the middle of my billing cycle, do I have to pay for the entire month?
We do not prorate months for storage. If you have your items delivered out of storage before the next billing cycle you will not be charged for the following month.
What happens to my belongings if I am late making a payment?
If you know in advance that you may be late making a payment for any reason, please contact us so that we can work with you. If you don’t reach out to us, you will be charged a penalty fee for late or missed payments. In extreme cases, if you have not paid we may not return your belongings or take further action until your account balance is settled.
What are the minimum requirements?
There is no monthly minimum for our customers to store with us.
What forms of payment do you accept?
We accept all major credit cards as payment. You will have to provide your credit card information at the time you place your order. Your account will then be automatically charged on a monthly basis.
How do I update my billing or contact information?
Your billing and account information can be updated through your account by logging in to your account or contacting one of our storage geniuses via phone.
How much do your bags/boxes cost?
10 bags are included in the Summer Storage Plan and 5 Bags are included in the required booking fee of $50 for monthly plans, which both includes delivery of packing supplies. The bags are yours to keep. Additional bags can be purchased at $10 each, medium boxes can be purchased at $5 each and other packing supplies can be purchased via our website or phone with a storage genius.
